Our client, a leading healthcare services organization, is seeking Bilingual Customer Service Representatives to join their Remote Call Center team. As a CSR, you will support New Yorkers in accessing and managing their health plan enrollment. The ideal candidate has strong customer service skills, learns new systems quickly, communicates clearly, is dependable with attendance, and maintains a positive, solution-focused attitude in a fast-paced environment. This is a remote role — candidates must have required equipment and internet to work from home.
Job Title: Bilingual Customer Service Representative
Location: Remote (must work Eastern Standard Time)
Pay Range:
• $15.00/hr — Spanish / Haitian Creole
• $16.00/hr — Bengali, Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou, Russian
Languages: Fluency in English AND one of the above languages is required
Schedule: 40 hours/week; Hours of Operation: Monday–Friday 8:00 AM–8:00 PM EST and Saturday starting at 10:00 AM EST (weekend rotation may apply)
Duration: Temp-to-hire
What's the Job?
Answer inbound calls and provide accurate information and support
Assist callers with enrollment, disenrollment, and plan selection
Educate callers on managed care and available health plan options
Review and process enrollment/disenrollment forms
Maintain knowledge of program policies and updates
Escalate issues to supervisors as needed
Meet reliability, quality, and productivity expectations
Saturday work may be required
Perform other related duties as assigned
What's Needed?
High school diploma or equivalent (required)
1+ years experience in a call center role
Typing speed: Minimum 35 WPM
Ability to type and navigate multiple systems efficiently
Clear, professional communication and active listening skills
Ability to learn new programs and follow scripts/policies
Consistent attendance and adherence to schedule
If applying for a language role: must read, write, and speak that language fluently
BYOD (Bring Your Own Device) Requirements
Laptop or desktop with: Windows 10 or newer OR MacOS Catalina (10.15) or newer (Chromebooks not permitted)
Wired USB headset with microphone & noise suppression (Bluetooth not permitted; equipment not provided)
Stable internet:— 25 Mbps download (single user) / 50 Mbps (shared)— 5 Mbps upload (10 Mbps preferred) (Hotspots may not be used as primary connection)
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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