Join our Field Design & Service Center Team! Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing and jewelry repair. Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment.
The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager you're an expert of all of them. In the DSC's fast-paced, dynamic environment you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers. You create a solid team by recruiting, hiring and having an amazing retention plan. You develop and implement training sessions to improve performance and are responsible for mentoring, motivating and coaching your team.
The DSC Manager is responsible for a continuous workflow through the DSC by implementing strategic production plans. Responsible for the maintenance, organization, cleanliness, and safety of the DSC. Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised. Strategizes and resolves customer and team member concerns. Does evaluation of team member performance and sets up action plans where needed to improve performance and holds the team accountable, as well as yourself, to expectations. As manager, you oversee operations and drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits and overall profitability by improving margins.
The Design & Service Center Manager is responsible for the following duties:
Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process
Provide estimates back to stores within 24 hours on cost and turnaround time
Order parts within 2 days of receiving a job
Communicate to stores any discrepancies on jobs immediately within 24 hours
Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities
Do same day Jared jobs to meet customers' expectations
Offer solutions and partnership as needed
The recruiting and vetting of candidates to fill open positions
Attend and participate in district meetings
Visit local stores when time allows
Perform the tasks and skillsets, minimum of B level jeweler
Live Signet's Core Values
Other duties as assigned
The Design & Service Center Manager is also responsible for the following administrative duties:
Oversees daily operations of the Design & Service Center
Identifies supply needs and delegates orders to AC, Apprentice or Jewelers, as assigned by the manager
Organizes jobs and distributes to production jewelers daily and throughout the day
Identifies and prioritizes rush jobs and special orders
Maintains control of supply orders and keeps the right level of inventory on hand
Oversees daily production and billing
Maintains an oversight of receiving and shipping
Ensures all equipment is in working order daily
Controls the security access to the DSC and ensures all repairs and supplies are safe
Communicate reoccurring concerns with merchandise via the portal and the district manager
Communicate concerns with store partners to the district manager
Have weekly communication with your district manager to discuss weekly performance
Review your AP detail report and discuss any discrepancies with your district manager
Report weekly metric numbers to your district manager
Create weekly Team Member schedules and publish them in a timely manner
Ensure all team members follow time and attendance policy by punching in and out correctly
Ensure all team members follow lunch break and rest break policies
Review payroll punched hours and make corrections if necessary
Make appropriate schedule changes for DSC demand needs
Forecast workloads by reviewing capacity daily and update district manager if needed
Ensure all custom jobs are processed correctly by utilizing our custom systems
Oversee all follow-up on custom jobs
Ensure all information required for custom jobs is completed before sending to CAD
Review all reports daily (morning report, production report, FTR report, VOC, sales)
Utilize and identify areas of improvement using your Profit and Loss report
Oversee the workflow process of your DSC
Adhere to all policies and procedures for shipping to stores and outside vendors
Communicate with stores and outside vendors when needed
Train team on use of PPE and review yearly
Train team on the safety data sheets and SDS book and regulations
Know Repair Support contacts at home office
Complete inventory task once per month and submit to district manager
Follow scrap and sludge tank policies and procedures for processing
Complete all training assigned to you in a timely manner
Complete all MyWork tasks daily
Know how to use Smartsheet in the portal
Attend and participate in Teams/Zoom meetings when scheduled
Know how to use an incident report
The Design & Service Center Manager is also responsible for the following supervisory duties:
Understand and uphold Human Resources and Loss Prevention Policies and Procedures
Recruit Design & Service Center Team Members utilizing the Talent Acquisition Guide
Train all DSC Team Members in their areas of responsibility
Coach Design & Service Center Team Members to improve their performance
When applicable, hold Team Members accountable to improve their performance or modify current behaviors
Conduct company directed Quarterly Check-In and/or Performance Appraisal as assigned
Hold two huddles daily with your team to set direction for the day
Oversee that Team Members complete safety training, quizzes and training modules
Conduct weekly One-on-Ones with all Design & Service Center Team Members
Monitor Jewelers' production performance daily
The Design & Service Center Manager should have the following qualifications:
Proven ability to drive amazing customer service
Ability to drive performance with a team
Effective communication skills
Ability to effectively train others
Experience with performance and driving metrics
Managing multiple tasks
Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment
Previous management experience preferred
Analytical thinker
Previous experience with coaching others
Must be a solid team player
Leadership capabilities
Must have the minimum skill set of a Level B Jeweler
Continually strive to improve skills to Level A and Level AA Jeweler
The Design & Service Center Manager should also have the following certificates, licenses, registrations:
Must have a valid driver's license and proof of insurability.
The Design & Service Center Manager should also have the following education and/or experience:
Minimum of High School Diploma or GED preferred
Minimum skill set of Level B Jeweler
Associates or Bachelor degree in related field preferred but not required
Computer Aided Design (CAD) skills preferred but not required
Computer Aided Manufacturing (CAM) skills preferred but not required
Previous management experience
GIA Gemology training
The physical demands described here are representative of those that must be met by a team
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