Support Specialist, Hospitality (Dutch & English speaking) Ghent, East Flanders, Belgium Hey, great to have you here! Are you looking for a new challenge in Support — or just curious to see what’s out there? Either way: if you love helping others, solving problems, and working with people, you’ve come to the right place — welcome to Lightspeed! What you can expect As part of our international Support team, you’ll be the first point of contact for hospitality businesses using our POS and SaaS solutions. You’ll help our customers keep their operations running smoothly — with patience, expertise, and a good sense of humor. In practice, that means: Working closely with a global 24/7 team across APAC, EMEA, and NOAM Staying flexible, including some weekend shifts Communicating clearly, positively, and solution‑oriented at all times, following our “Gold Class” support standard via phone, chat, and email Analyzing, testing, and resolving technical issues (both hardware and software) Documenting everything thoroughly in our support systems Identifying, reproducing, and escalating bugs to our QA team — and following up until they’re resolved Actively contributing ideas for product and service improvements What you bring to the team Experience in customer service or technical support Strong communication skills — you explain clearly, kindly, and with empathy Confident use of common online, mobile, and desktop platforms (iOS, Android, macOS, Windows) Nice to have: Experience with SaaS products, iOS apps, or ticketing systems A hospitality background or passion for food‑tech Interest in networks, HTML/CSS, or Mac OS Additional languages? (French, German) – awesome! Equity (RSUs) Inclusive parental leave – we support all new parents, regardless of role, gender, caregiving situation, or location Health & Wellness Credit – for whatever keeps you well Career growth & internal mobility Volunteer Day – one paid day per year to give back to your community Coaching & mental health apps And much more – depending on where you’re based We know people are more than just their résumés. If this sounds like you, don’t overthink it — just apply! Click “Apply now” and start your Lightspeed journey. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr Lightspeed Restaurant
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